Smaller emergencies, convenient care.


Our FastTrack ER in Richmond is an extension of the Johnston-Willis Hospital ER, designed to care for less-critical emergencies. If you have a minor illness or injury and can’t get to your regular doctor, we offer you the convenience of walk-in FastTrack ER care. And because it is an extension of our ER, should your emergency become more serious we can quickly get you the care you need and even admit you to the hospital.

We are open from 11 a.m. to 11 p.m. every day.

Our FastTrack ER is for anyone aged 2 and older with medical conditions that are not emergencies but require treatment within 24 hours, including:

  • Earache
  • Cough symptoms
  • Sore throat
  • Back pain
  • Cuts
  • Bites, stings, and allergic reactions
  • Burning or infrequent urination
  • Constipation or diarrhea
  • Rashes
  • Suture removal
  • Wound checks
  • Prescription refills

Door-to-Door Directions:

Call 804-483-5000 for directions, parking, or general information.


Use the ER entrance and check-in area for our FastTrack ER. We also have complimentary valet parking to make your visit even faster. FastTrack ER is open daily from 11 a.m. to 11 p.m., closed on Saturdays. The Johnston-Willis ER is open 24 hours a day.

If you or someone you know is experiencing an emergency always call 911 first. If you would like to talk to a nurse about your symptoms or illness, you can contact a nurse 24 hours a day by phone at 804-320-3627.

Visit our website or text ’ER’ to 32222 to find out the HCA ER wait times closest to you (message and data rates may apply).